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Conditions for submitting a complaint

By placing an order, you accept the terms and conditions of the complaint. Please read carefully before placing your order.

How to submit a complaint correctly?

Write us an e-mail with the title COMPLAINT, encrypt your message at privnote.com, do not attach any attachments until you are asked to do so. Describe what you don’t like and wait for a reply. You have 24 hours from receiving the package.

Can I send back the parcel?

Unfortunately we do not accept returns.